Service commitment

  • As our management teams and engineers have more than 21 years working experience in refrigeration field,we are proud to be the first one manufacturing and selling commercial refrigeration in China.

  • Over the last two decades we have grown from our humble roots into a billion yuan enterprise, the rise to the top has been nothing short of spectacular. We have won many awards, worked with, and continue to work with, many of the China's leading brands and seen revenue rise at a fantastic rate. So what is the reason of our success? We believe that our simple, no compromise attitude to customer service is key. From day one AOCHI REFRIGERATION has been built on the foundation that we will do everything in our powers to ensure that we not only meet but exceed our customers' expectations. Our products and services are of the highest possible standard with no compromises and continual re-investment in R&D, technology and most importantly people. Another contributing factor is our unique, full service business model. We design, manufacture, sell, deliver, install, maintain and refurbish equipment using only our own team - no other refrigeration company in China can offer such a complete end-to-end solution.

1.Technical Support

  • Contact us for answers regarding installation, service, and maintenance of your AOCHI equipment. Our Technical Service department is available via phone or internet

2.Warranty Support

  • Warranty Status Check

3.FAQ

  • What is your payment methods?

    Normally we accept 30% T T in advance, balance payment again shipment We also agree Weston union and Money gram

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  • What is your MOQ?

    ≥1 PCS

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  • What is your delivery time?

    Order quantity of 1*40’ GP, 10 days after receiving deposit

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  • What about packing?

    We use standard export wooden case, with pallet at the bottom

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  • How about spare parts of products?

    Normally we will provide 1% of order value spare parts to you for free with the delivery

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  • How about the quality of your products?

    We have 21 years of manufacturing experience of refrigeration equipment, and we have a dedicated Quality Control and Inspection Team to ensure that our products meet strict production standards

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Please contact us if you have any other questions or concerns.
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